Last updated 18 August 2026
Privacy
policy.
This policy explains how Knitcho handles personal information when you use knitcho.com, create an account, place an order, or contact us.
Information we collect
We may collect your name, contact and delivery details, account information, order history, customer-care messages, device and website usage information, and marketing preferences. Payment details are processed by our payment provider and are not stored in full by Knitcho.
Why we collect it
We use personal information to provide accounts, process and deliver orders, take payment, prevent fraud, respond to requests, meet legal obligations, improve our store, and send marketing only where you have chosen to receive it.
Who receives it
We disclose only the information needed to service providers that help operate the store, including hosting, ecommerce, payment, delivery, communications, security and professional advisers. Some providers may process information outside Australia under their own privacy and security controls.
Cookies and site data
We use essential storage for functions such as your cart and account session. If we later add non-essential analytics or advertising cookies, we will update this policy and provide any controls required by applicable law.
Storage and security
We take reasonable technical and organisational steps to protect personal information and retain it only as long as needed for the purposes above, including tax, accounting, dispute and fraud-prevention obligations.
Your choices
You may ask to access or correct personal information we hold, unsubscribe from marketing, or raise a privacy concern by contacting us. We may need to verify your identity before actioning a request.
Privacy questions or complaints can be sent to hello@knitcho.com. If we cannot resolve a concern, you may be able to contact the Office of the Australian Information Commissioner.